Help us to improve our service...
We not only value your comments, complements and suggestions; we also reflect on your feedback and implement necessary action where appropriate.
Please ask for a SITS Service Evaluation Form or an Interpreter Feedback Form (available in English and 12 other languages), write or e-mail or take a minute to simply call and give us your direct feedback. This will enable us to monitor performance and provide a better service.
CLIENT TESTIMONIALS
"Speed Efficiency, Friendliness"
Catherine, West Sussex County Council
"I have found your service prompt in response. The interpreter concerned was punctual, sensitive and efficient. A pleasure to work with."
Rosalind, Surrey County Council
“After working with SITS, I would never want to work with another agency. They have dealt with our emergencies in a very professional manner”
Karen, West Sussex Primary Care Trust
“Excellent after-hours and personal service”
Allen, Brighton & Hove County Council
"Brighton and Hove City Council's Young People's Asylum Team has used the services of Southeast Interpreting and Translation Service since 2001. They have consistently provided an excellent service. We have found interpreters to be professional and trained to a good standard."
Rachel, team member
"I have just returned from a meeting in which a SITS interpreter was present. Mrs T. performed exceptionally, she made the client feel at ease, dealt with very sensitive and emotive issues and conveyed accurately the information as discussed. I strongly feel she deserves credit and that she has put forward a very positive professional image of SITS."
Paul, Migrant Helpline
"Efficiency, transparency, punctuality"
Valerie, East Sussex County Council
"The SITS staff are helpful, pleasant and informative. Good interpreters. I feel I am listened to."
Angela, Canterbury College
"Professionalism, good communication, good time management. Keep up the good work."
Princess Royal Hospital
"Consistent, empathetic approach, professional."
Dave, ESCC Children's Services
"I am grateful for your work, the speed the quality of work and honesty. I really appreciate it."
Marion, IBF International
"Your prompt service is greatly appreciated. I will add you to our experts register and recommend your service to my colleagues."
Denise, Portsmouth Community Legal Advice Centre
"Everyone I have dealt with on the phone has been helpful, courteous and friendly. There is a real effort to get the work out on time and requests or enquiries have been dealt with promptly. I know I can call and ask for people by name if there is any problems or uncertainty."
Janet, ESCC Adult Social Care
"I find the staff helpful and friendly. SITS is an important resource for our service"
Penny, West Hertfordshire NHS Interpreting Service
QUOTES FROM SITS LANGUAGE ASSOCIATES
“Being trained as an interpreter and translator by Southeast Interpreting and Translation Services, I have been for the past 2 years able to use my time, knowledge and dedication for the benefit of my community.”
J. White – Czech and Slovak Interpreter
“Translations go through considerable, extensive and strict working procedures. I work with other translation companies in the UK, larger than SITS and their quality assurance procedure is very weak in comparison.”
A. Belhadj – Arabic Translator
“I tutor the Community Interpreting courses for Southeast Interpreting and Translation Services and enjoy working for them because I have the flexibility to tutor according to learners’ needs and the administrative backup needed.”
R. Tahir – Tutor